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{"id":6161,"date":"2023-01-26T11:42:32","date_gmt":"2023-01-26T16:42:32","guid":{"rendered":"https:\/\/dev.bravotango.ca\/pspnet\/?page_id=6161"},"modified":"2024-03-15T16:45:37","modified_gmt":"2024-03-15T20:45:37","slug":"common-issues","status":"publish","type":"page","link":"https:\/\/dev.bravotango.ca\/pspnet\/en\/common-issues","title":{"rendered":"Common Issues"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6161","page","type-page","status-publish","hentry"],"acf":{"layout":[{"acf_fc_layout":"layout_accordion","accordion_title_en":"","accordion_title_fr":"","accordion":[{"accordion_title_en":"How can I download the audio lessons and meditations from the course?","accordion_title_fr":"Comment puis-je t\u00e9l\u00e9charger la version audio des modules et m\u00e9ditations de la d\u00e9marche?","accordion_content_en":"

Please click\u00a0here<\/a>\u00a0for more information on how download audio from our courses.<\/p>\n","accordion_content_fr":"

Veuillez cliquer ici<\/a> pour plus d’informations sur la fa\u00e7on de t\u00e9l\u00e9charger la forme audio de notre d\u00e9marche.<\/span><\/p>\n"},{"accordion_title_en":"I am unable to access my account.","accordion_title_fr":"Je suis incapable d\u2019avoir acc\u00e8s \u00e0 mon compte.","accordion_content_en":"

The most common issue preventing access is using an email instead of your assigned username. If you do not remember your assigned username, email\u00a0 pspnet@uregina.ca<\/a> or call us at 306-337-7233<\/a><\/u> or 1-833-317-7233<\/a><\/u>.<\/p>\n","accordion_content_fr":"

Le probl\u00e8me le plus fr\u00e9quent lors des difficult\u00e9s d\u2019acc\u00e8s au compte est le fait d\u2019utiliser l\u2019adresse courriel au lieu du nom d\u2019utilisateur. Si vous ne vous souvenez pas de votre nom d\u2019utilisateur, \u00e9crivez un courriel \u00e0 pspnet@uregina.ca<\/a> ou appelez-nous au 306-337-7233 ou au 1-833-317-7233.<\/p>\n"},{"accordion_title_en":"How do I reset my password?","accordion_title_fr":"Comment r\u00e9initialiser mon mot de passe?","accordion_content_en":"

Please click here<\/a> for instructions on how to reset your password.<\/p>\n","accordion_content_fr":"

Veuillez cliquer ici<\/a> pour avoir des informations sur la mani\u00e8re de r\u00e9initialiser votre mot de passe.<\/p>\n"},{"accordion_title_en":"I am unable to access my lesson materials.","accordion_title_fr":"Je suis incapable d\u2019avoir acc\u00e8s aux documents et aux modules.","accordion_content_en":"

The most common issue preventing access to material content is not completing all active surveys. If you have active surveys, you will not be able to access the course content until you complete the surveys.<\/p>\n

Click here<\/a> to see an example.<\/p>\n

 <\/p>\n","accordion_content_fr":"

Le probl\u00e8me le plus fr\u00e9quent lors des difficult\u00e9s d\u2019acc\u00e8s au contenu et au mat\u00e9riel est le fait de ne pas avoir compl\u00e9t\u00e9 tous les questionnaires actifs. Si des questionnaires sont actifs, vous ne pourrez pas avoir acc\u00e8s au contenu de la d\u00e9marche jusqu\u2019\u00e0 ce que vous ayez compl\u00e9t\u00e9 les questionnaires.<\/p>\n"}]}],"title_fr":"Probl\u00e8mes courants","slug_fr":"problemes-courants","slug_override":false},"_links":{"self":[{"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/pages\/6161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/comments?post=6161"}],"version-history":[{"count":0,"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/pages\/6161\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.bravotango.ca\/pspnet\/wp-json\/wp\/v2\/media?parent=6161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}